Char-grilled bar

i went to have dinner with my friends after going to the internet cafe at cityvibe today. we were looking for a place in the coffee shop when our eyes came upon this stall named, char grilled bar. this is a stall which sells western food. we thought that this shop seems to be nice, therefore, we settled down in the coffee shop, putting our bags down and after that went to the stall to order our food. i had a hard time choosing the two sidelines. i was unsure of what to do order. the staff who was taking my food was impatient. he could not wait for me to finish my order. that was what irritated me. but in the end, i ordered the char grilled chicken with two sidelines. it was like normal western food stall prices, so it was rather acceptable. they give me a number and told me the exact amount of time that i have to wait for my food, which is 15mins. i went back to my seat, chatting with my friends after they have ordered finish thier food from char grilled bar too. we talked and talked, while waiting for the time to pass by so that our food would arrive. it was by then we found out that they are taking too long. it was like 45 mins have passed and they have no served our food yet. we were getting really pissed off by that moment of time. we went there and asked the person if our food is ready. they checked the list and to our astonishment, they have not prepare our food yet. they say that they have to prepare a guy's food which has many orders. we were shocked. aren;t they supposed to prepare our food first when the guy who bought a lot of food should be after us? is it like the more food you buy, they would put the priority to the one. that is completed bias. they didnt apologise. they only tell us to wait a bit more. we were very angry with them. we asked how long more we should wait and they say that they will prepare our food immediately and told us to wait another 15minutes more. it was not soon after that we got impatient because we waited for another half an hour. we asked for refund and they refused. we could not do anything and we end up going home famished and felt that we have wasted our money and time at that char grilled bar stall...bad customer service is what makes customers not to choose to buy from that shop.no matter how good your food taste like and how well the shop is decorated, we cannot change the fact that good customer service will make the stall more successful and more well known. hope that this stall can improve on their customer service and i wish them all the best.



picture taken from OpenRice.com

~LIZHENG