good bus service.

the bus stop at my house there is always crowded. people rush and push in order to get up to the bus so that they would not be late for school or their work. knowing that the bus stop at our house is always packed, the smrt occasionally will send one personnel down to help control the human traffic. personnel will only appear when there is a serious traffic jam. i think that the customer service provided by smrt is worth praising for. they know that the bus stop is crowded and people gets rowdy and easily agitated. people needs directions and instructions sometimes.  after the personnel is there to guide the people up, the human congestion has been reduced a lot. good customer service provided by the smrt has improved the situation. therefore, i think that smrt  has done a good job.




~Lizheng